Question 1

Can I convert the same file multiple times?

Accepted Answer

Absolutely! You can process the same file as many times as needed with different settings or formats.

Question 2

Does this service work on Mac OS or Linux platforms?

Accepted Answer

Yes, Genmi AI works perfectly on all platforms because it's a web-based service. It's fully compatible with browsers running on Mac, Linux, and Windows.

Question 3

Why can't I upload files from my local drive, Google Drive, or Dropbox?

Accepted Answer

Large files may take longer to upload. For Google Drive uploads, please verify your security and privacy settings to ensure Genmi AI has the necessary permissions.

Question 4

Is Genmi AI completely free to use?

Accepted Answer

Yes! Genmi AI is free to get started, and you can try all our AI-powered tools without any initial cost.

Question 5

Why does my exported video still have a watermark after purchasing extra hours?

Accepted Answer

Watermarks are removed only with monthly or yearly subscription plans. Purchasing extra hours alone doesn't remove watermarks from exported content.

Question 6

Does Genmi AI add watermarks to my content?

Accepted Answer

Our video editor includes a watermark on the free plan, but most other tools are watermark-free. Premium plans remove all watermarks completely.

Question 7

My downloaded file won't open - can you help?

Accepted Answer

First, ensure you're using the correct software for your file type. If problems persist, contact our support team at genmi.supp@gmail.com with the file attached for assistance.

Question 8

Why can't I export my projects right now?

Accepted Answer

High server traffic can sometimes cause temporary delays. We recommend waiting 1-2 hours and trying again. Your work is automatically saved in your Genmi AI workspace.

Question 9

Can you offer a plan just for Auto Subtitles & Transcription?

Accepted Answer

We're currently developing dedicated Auto Subtitles & Transcription features and will be launching specialized subscription plans soon. Stay tuned for exciting updates and flexible pricing options tailored to your needs!

Question 10

Why won't YouTube links work for video uploads?

Accepted Answer

iDownloading copyrighted YouTube content violates their terms of service. Please ensure you have proper rights to the content before attempting to process it.

Question 11

I can't find my downloaded file - where did it go?

Accepted Answer

Check your browser's default download folder. You can also customize the download location in your browser settings before downloading.

Question 12

Why isn't my compressed file exactly the target size?

Accepted Answer

Our compression algorithms achieve approximately 98% accuracy. Small variations are normal due to the complex nature of media compression.

Question 13

My account shows free plan despite purchasing premium - why?

Accepted Answer

This is usually a cache issue. Try refreshing the page or logging out and back into your account. The changes should appear within a few minutes.

Question 14

Can I recover a deleted processed file?

Accepted Answer

Yes, you can use your original download link to retrieve the file within 24 hours of processing. After that, files are permanently removed from our servers.

Question 15

How can I contact Genmi AI support?

Accepted Answer

For any questions or issues, email us directly at genmi.supp@gmail.com. We're here to help make your experience smooth and productive.

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